How to download the Tpad Softphone?

Goto the Download Page (www.tpad.com/Tpad-Free-Softphone-Download.php) click on the Download Button then a Window will appear. Pick OPEN then the softphone will download and then begin installation.
You can also pick SAVE, then select where you want to save the program e.g. Desktop.

How to install the Tpad Softphone?

Double click the TpadSoftphone.msi program then a box will appear simply click next, then click “I Accept the Licence Agreement” then select next, next wait for program to install then click finish. Then double click on the Green Tpad Logo on the Desktop to open the Softphone.

What Operating Systems will Tpad Softphone work on?

At the moment Tpad is designed to work on the following:

Future O.S’s including: Windows VISTA / Apple Mac / Linux / Apple I-Phone / Symbian / Blackberry / Pearl etc...

What is the minimum type of PC will Tpad Softphone work on?

At the moment Tpad is designed to work on Windows with the following minimum setup:

CPU Speed = above 600 MHz (low spec P.C)
RAM / Memory = 256MB
Hard Drive Space = 5GB
Audio / Sound = Full Duplex (most old / modern PC’s have this already)
Good Quality Headset and Microphone

How do I make a test call using the Tpad Softphone?

When the Tpad softphone is open there is a box on the right called “Make a Test Call”. Simply click this and an automated message will be played, use your headphones to see if you can hear the message at a reasonable sound level.

I can’t hear the message when I click the test call on the Tpad Softphone?

Make sure the following settings are correct:

	Check sound levels are not muted.
	Check that the headset is plugged into the correct ports on the back of PC (Pink = microphone)
	Check sound levels are set medium / high
	Check the Mute Button / Volume Wheel on the Headset is set to off.
	Check the Volume Wheel on the Headset is set to high.
	If still not working contact customer support. To contact customer support please Click here and they will be glad to fix your problem.

How do I ring an international landline number using the Tpad Softphone?

Make sure you have enough Tpad “Pay as you Go” Credit. Then simply dial the full international number of your friend

e.g. Country Code + Area Code + Contact Number

0044 1282 123456

0441282123456 – So this is the number you dial in the Tpad Softphone.

Then press the Green Phone Icon to start the call and the Red Phone Icon to end the call.

How do I make a Free Call using the Tpad Softphone?

This is so simple, just ring the 7 digit Tpad Number of your Friend using the Tpad softphone and you will be instantly connected and even though its Free the call quality will still be Ultra Clear.

e.g. Ring Asif’s Tpad number My Tpad Number

1124139 <----------> 1125139

Then press the Green Phone Icon to start the call and the Red Phone Icon to end the call.

How do I ring an mobile number using the Tpad Softphone?

Make sure you have enough Tpad “Pay as you Go” Credit. Then simply dial the full international number of your friend.

e.g.
Country Code + Mobile Number (remove the first zero (0) of the number)

0044 7929330123456

0447929330123456 – So this is the number you dial in the Tpad Softphone.

Then press the Green Phone Icon to start the call and the Red Phone Icon to end the call.

How much does it cost to make a International Call using the Tpad Softphone?

The Ultra Cheap Call Charges can be found on the Call Rates Page (www.tpad.com/callrates.php) they are the same rates no matter where you are ringing from and include all VAT. Tpad does not have any hidden charges, connection charges, minimum call duration – we believe in that you should only pay for what you use.

When I make a call are they any hidden charges?

Tpad does not have any hidden charges, connection charges or minimum call duration – we believe in that you should only pay for what you use. We even have “per second billing” so unlike other popular VoIP companies we only charge to the nearest second and not nearest minute.

e.g. 3min 31 second call=Tpad will charge only for 3 min 31=other companies will round up to a 4 min call

I can’t make a successful call?

Make sure the following settings are correct:

	Check that your internet is working correctly – open a webpage.
	Make sure you dialled the number correctly.
	Check you have enough Tpad Call Credit.
	When installing, make sure you don’t block Tpad with your Firewall / Anti-virus.
	Try turning your Firewall / Anti-virus off for one call to see if it works.
	Make sure your headset and microphone are working.
	If still not working contact customer support. To contact customer support please Click here and they will be glad to fix your problem.

How do I buy Tpad “Pay as you Go” Credit?

Log into your Account Page and select Buy Credit Link. You can buy credit via Paypal or your Mastercard / Visa Card. You can buy $1 / $5 / $10 / $15 dollars of credit, with a maximum of $20 in any one account.

How do I check my call logs?

Log into your Account Page and select Call History. Then pick the desired date and then click the “Search” button, it will then display all your call logs including how much they cost.

How do I turn my voicemail off?

Log into your Account Page and select Voicemail. Then select “Disabled” and your voicemail account will be turned off. To turn on just select “Enabled”.

What is VoIP?

VoIP is brand new phone technology designed to cut down on the amount you spend on your phone bills. Instead of the phone calls travelling along the ancient phone line they travel along your ultra fast internet connection. That’s basically it, it’s so simple, eventually you will not need to use the old fashioned phone line and better still there will be no line rental.

2. It gives you flexibility.

A firm of solicitors with offices in Bath and Swindon can now answer the main reception phone in either location, without having to pay divert charges.

3. It provides a better phone experience.

For example, our voicemail system will email you the /name/ of the person who left a voicemail - so you don't have to guess whose number just rang you.

What is a Tpad Softphone?

The Tpad Softphone is a simple program for your PC that acts like your normal telephone but has a lot more cool features and best of all they are all totally free. It gives you the ability to make free calls to other Tpad Users via your internet connection.