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 |
 |
| Site Survey |
Online questionnaire and follow up technical call back |
On site survey and meetings with customer |
| Installation / setup |
- Remote site verification - ping test, latency and bandwidth tests
- Pre-configuration of ATA or IP phones
- Will require remote configuration if the equipment is not provided by Tpad
- Determination of equipment location and network infrastructure
- Remote setup and inter-op testing prior to going live.
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- On site visit to carry out detailed site survey, looking at network infrastructure, latency and bandwidth
- Determine equipment location, customers requirements and problem areas.
- Finalise customer requirements prior to setup
- Full on site installation by engineers which includes cabling and infrastructure changes were required
|
| PBX |
Tpad Hosted PBX 200 |
Tpad Hosted PBX 500 |
| IP Phones / PC Phones / ATA's, IP Gateways |
- Option 1: IP phones purchased from Tpad
- Option 2: IP gateway or single ATA's purchased from Tpad
- Option 3: Customer purchases own IP gateway, ATA's or IP phones from the Tpad recommended list.
- Option 4: Customer uses PC Phone + headset
|
IP Phones purchased from Tpad. Approved list of IP Phones to choose from. See pricing options below. |
| Web portal access |
Basic call feature set |
Advanced call feature set |
| Automated attendant IVR |
Setup to customers requirements |
| Connectivity |
High speed internet connection, 100kb bandwidth required per call |
| Fallover for emergencies (999 / 911) |
Available with hardware options 2 and 3 |
PSTN/ISDN fallover provided |
| Inbound termination |
Tpad will provide 0845, 0844 and 0871 inbound numbers or geographical DID numbers. (Non- geographical numbers UK only) (Geographical numbers UK and International - see availability list) |
Customer retains PSTN numbers and has the option of additional 0845, 0844 or 0871 numbers from Tpad or additional geographical DID numbers. |
| Multi-site support |
Yes |
| Upgrades |
|
Router and Broadband upgrades available |
| Softphone for PC |
Included |
| IP Phones
| Entry level IP phone £44.99
Mid level IP phone £69.99
High level IP phone £129.99
Premium IP phone £179.99 |
| VoIP IP Gateways |
4 port FSX IP Gateway £120
8 port FSX IP Gateway £199
16 port FSX IP Gateway £500
32 port FSX IP Gateway £999 |
| Dual FSX/FXO Port ATA |
£39.99 |
n/a |
| Headset for IP phone |
£54.99 |
| Headset for PC Softphone |
£9.99 |
| Installation / setup |
Included |
Subject to site survey |
| Additional hardware warranty |
1 year, exchange FOC, additional warranty £39.99 per annum. |
| Support / SLA |
- Included in monthly fee
- Email support
- Live agent support
- Remote diagnostics and repair
|
- Annual support contract
- Email support
- Live agent support
- Remote diagnostics and repair
- Telephone support
- Call out support charged hourly
|
| Annual Support |
Included in monthly fee |
Included in monthly fee
Call charge normal work hours £50 per hour
Call charge outside work hours £99 per hour |
| G729 codecs |
Included |
Broadband upgrade
Business Starter
Business Advanced
Business Complete |
|
£18.99 per month ex VAT (UK only)
£24.99 per month ex VAT (UK only)
£29.99 per month ex VAT (UK only) |
| Incoming DID Geographical |
From £2 per month for each number |
| Incoming non-geographical |
Free - maximum of 3 numbers |
