Sound Setup Guide
Use A Good Headset
Use a good quality headset with a built in microphone. These are available from most computer shops and will dramatically improve sound quality.
If using Tpad to Tpad calls, then also get your friend to use a headset. Note that voice quality is affected by the equipment on both sides of the conversation. The best way to ensure high quality sound is to have a headset on both ends of the conversation for Tpad to Tpad calls.
Tips For Better Quality
- Use headphones instead of your computer speakers
- Try moving the microphone closer or further away from your mouth
- Use a good external microphone (most laptops use low-quality microphones)
- May need to update your soundcard drivers
- You may need to change the STUN settings on your Softphone (see Softphone section)
- Check your Settings are Correct (see below)
How to Check your Settings are Correct
- Click on the Start button and select the Control Panel from the Start menu.
- Then click on the Sounds and Audio Devices section.
How to Check your Sound Playback Options:
- The Sounds and Audio Devices Properties windows will appear.
- Find the Audio section tab (top line of buttons - 3rd from the right), then click on it.
- The Audio Settings section will open.
- In the Sound Playback section from the drop down menu, select the device that Tpad uses - if you are not sure what to select then choose "Windows Default".
- Click on the Volume button below the drop down menu.
- The Master Volume Control panel will appear.
- Make sure that Microphone (Mic) volume for playback is muted in the Master Volume Window.
- All the other volume controllers should be unmuted.
- The Properties panel will appear, also make sure that the Advanced Control is ticked.
How to check your Recording Options:
- In the Sounds and Audio Devices Window click on the Volume button in the Sound Recording Section.
- The Recording Control panel will appear.
- Click on the Properties section of the Options menu.
- Find the Options menu, click on it
- Check if the Advanced Controls section is checked in, if not check it in Find the Advanced button under the Microphone volume controller, click on it
- The Advanced Controls for Microphone panel will appear
- Microphone Boost (Mic 20db) must be unticked then click the Close button to exit.
- If you are still having problems with the Microphone, then check using the Sound Recorder Program.
- Click on the Start button and go to Programs Accessories Entertainment Sound Recorder.
- Try to record your speech though the microphone you use by pressing the Red Round Record Button, the green display box should move as you talk into the microphone.
Play it back, you should here your voice back.
- If you can't hear your recording, go to the Sounds and Audio section of the Control Panel and adjust the microphone settings till the recording test works for you.
- If you still can not hear anything then check you have plugged the Microphone Socket into the PINK Socket of your Motherboard and the Headphones into the GREEN Socket. Then check that all the Audio Levels are set high, and that the Master Volume is not muted.
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