Phone Services

Call Recording

In order to assist in reducing the incidence of market abuse in the UK markets and also increase market confidence and protect consumers the FSA have brought in regulations for compliance with call recording.

Calls must be kept for a minimum of 3 years from the date of creation and kept in such away they at easily accessed for future reference.

Tpad On Demand Call Recording

On demand call recording, unlike other kinds of call recording, focuses on recording outbound call only. This gives your business a simple way of analysing and observing how your calling agents handle their outbound calls. You can identify strengths and weaknesses of the agents.

On demand call recording records and stores the data from outbound calls only. This has different benefits to the other types of call recording, but which one you choose depends on your business and requirements.

If you chose to go with hardware call recording we will always provide call recording devices when you buy the product. This can be built into your computer or phone system so none of your hardware has to change unless you would like to purchase a new phone system where call recording is already on it.

Tpad also offers security services to businesses when using call recording. If someone leaves a voicemail unattended or if someone provides private information over the phone, the raw data is easy to access by anyone, which is not good for confidentiality purposes, so encryption can protect your customers and your business.

You can start the recording easily at the touch of a button whenever you like with ad hoc call recording, or you can have bulk call recording on all the time. Either way, you get to choose whether you would prefer a network or hardware system too, so it links in with all the other kinds of call recording. With it being so easy, you do not need extra staff for this system.

You can choose whoever you want to record and when. If there is one person who you feel needs some observation, whether it is checking up on a calling agent you are unsure about, or you need to provide evidence to or against a customer, you can select and record that call only.

The call recording can be set up wherever the calls geographical location might be. Employees who work from home on the phone system can be recorded. And you can also record off site call centres. Anything that is linked to your company or business can be recorded, Not only can you record the calls with Tpad On demand call recording, you are able to listen in on the call too. This might be very useful to some businesses but not to others. Examples are police observation methods, training purposes for new employees and businesses with suspicions about some of their call workers. The system that Tpad will provide is very easy to use. It is not like the old style systems where you would have to buy new hardware every so often to keep it up to date, it can now be started and stopped using the IP based telephone system with one button on your computer or phones system. When you have a number of calls saved, it is really easy to access your recorded calls and listen to them over a secure internet, preferably broadband, connection. The software Tpad provides allows you to view any of the details such as time and date. As another option, you can set up the recording system so that the data automatically gets saved into a folder of your choice on your network or computer system.