At the heart of any business is communication, it is the life blood that gives us the information a business needs to survive.
There are many voice services available and our experts at Tpad can guide you through the whole process to enable you to make the correct selection that suits your needs.
Tpad Predictive Dialler
What is a Tpad Predictive Dialler?
A Tpad Predictive Dialler is a feature rich outbound and inbound blended dialler telephone system. Tpad Predictive Diallers are proven to increase call centre productivity by up to 200%, whilst also improving efficiency, accountability and profitability of your business.
What companies benefit the most from a Tpad Predictive Dialler?
A Tpad Predictive Dialler is typically used in call or contact centres where a great amount of outbound calls are made using expensive data sources. It is vital that this data is used to the maximum to ensure the greatest return of investment (R.O.I) can be made. This is where the Tpad predictive comes in to play, as it is fully optimised for any call centre solution.
Tpad Predictive Dialler Key benefits:
- Increase call centre agents talk time by up to 200%.
- Improve call centre productivity, profitability and efficiency.
- Benefit from better quality leads and increased conversion ratio.
- Complete Call Recording Solution as FSA standard.
- Increase data penetration and eliminate data burn.
- Benefit from all of the advantage that SIP trunking have to offer.
- Drastically reduce call centre costs by utilising Tpad's ultra cheap international call rates.
- Manage an unlimited number of simultaneous and blended inbound and outbound campaigns.
- Use Answer Machine Detection (AMD) whilst complying with all UK legislation.
- Reduce agent training time with automated tasks / scripts.
- Skill based routing of calls.
- Integrates with popular CRMs to enhance unified communications.
How using a Tpad Predictive Dialler can TRIPLE your Agents Call Time!
On UK average, outbound call centre agents dialling using a manual method spend 15 minutes in every hour engaging in productive call time. However, the Tpad Predictive Dialler ensures no answers, dead numbers, answer machines, and busy numbers are automatically screened out which means agents are connected to a far higher proportion of live calls. From this, Tpad predictive dialling makes those 15 minutes of productive agent time TRIPLE to an average of 45 minutes in every working hour, resulting in more business leads and greater efficiency and productivity in the workplace.
A Complete Call Centre Telephony Solution
The Tpad Dialler is fully blended inbound and outbound dialler that will allow you to specify your dialling behaviour for each of your call centre campaigns. It can seamlessly blend inbound and outbound calls whilst still ensuring that your call centre works within all FSA, DMA and OFCOM guidelines.
Real time data penetration is maximised through Tpad's market leading data recycling rules allowing call centres to obtain maximum return on investment (R.O.I) on the cost of expensive data sources.
Tpad's Predictive Dialler comes with Powerful Call Features:
- Inbound / Outbound Call Recording (MP3), including an instant search facility that allows you to search by time and date, agent name, telephone number, call centre campaign name, call outcome, unique reference number or of any combination.
- A VOIP / SIP capable system able to utilise VOIP technology internally (VoIP Agents) and externally (SIP Trunks / SIP Gateways).
- Enhanced answer machine detection (AMD) which will ensure maximum detection whilst minimising false positives and providing the option to run without it.
- Improved inbound functionality which includes a feature rich IVR Platform, ACD with skills based routing and inbound prioritisation.
- Extensive real time and historical reporting on agents, teams, lines, campaigns and data penetration.
- Audible monitoring of the agents (Call Whispering) with the added benefit of being able to coach without the external party hearing.
1st Class Customer Support from Tpad
What has set Tpad apart from competitors over the past few years has been the service we provide. We want you to make the most of your predictive dialling technology and as part of Tpad's complete predictive dialler and call centre solution, we provide the following:
- Enhanced Support - 24 hours a day, 365 days a year support from UK based engineers.
- Your own Business Manager - A dedicated business development team ensuring you make the most of your Tpad predictive dialler investment.
- Future Proof - Continuous software upgrades ensuring your product is up to date, compliant with the latest FSA / OFCOM guidelines and feature rich telephony features.