What is a Softphone?

This is a free piece of software that turns your PC into a second telephone line and allows you to make Low Cost calls to any landline or mobile in the World, using the Tpad VoIP Network and your broadband connection.

Most people use the Softphone with a headset (that includes a microphone) linked to their PC or Laptop. Once the phone is downloaded and setup with your Tpad settings, you can start making calls by simply dialling the full International number e.g. 0092301234XXX

Types of Softphones

There are many types. Tpad recommend the Tpad Softphone - Ninja Lite (top one below) which is set-up with the Tpad settings as default, but there are many other types that will also work with Tpad. See Settings section at the bottom of the page for other Softphones.

If you have problems with the use of Softphones see the Firewall Guide, Sound Setup Guide, Ninja Download Guide, or the Call Quality Guide.

Ninja Lite is already set-up with correct Tpad settings and Stun settings disabled. It will load and ask for your Tpad Number/Password and should work correctly. If, however, you are having audio problems, you can try with the Stun settings enabled to see if this helps. To do this right click on the phone and go to Settings and then Network Settings and tick the Stun Setting and save. Most users will not need to do this.

Type 121 on the Softphone to make a test call to our service centre to check everything is working.

Network Settings

With some Softphones you may need to amend the Settings to use the following. You do not need to do this with Ninja Lite as it is already set up. Exact descriptions may vary with phone type and not all of these may be requested by the software.

Common Problems when using a Softphone

When using a softphone for the first time you might experience a few minor problems and these can be easily fixed.

Cannot make outgoing calls?

This is because you need to dial in the correct format that Tpad uses to send the call to the correct destination. You simply:

Dial 00 + Country Code of the destination you are ringing + Area Code + Contact number

E.g. How to make calls to these destinations using the Tpad VoIP Network

Audio Problems

If you are having audio problems, you can try changing the Stun settings within the network settings of the Softphone. On some routers and Internet networks the phone may work best with Stun settings ON whereas with others it may work better with Stun setting OFF. Thus, if Stun settings are on, then turn them off. If these are off, then turn them on and see if this makes a difference.

Other Problems

-Problems downloading the Softphone - See the Firewall Guide and the Ninja Download Guide
-Problems with sound, one way audio, no audio - see the Sound Setup Guide
-Problems with call quality - See the Call Quality Guide