General Questions & Answers

I do not have a credit card. How can I pay by CASH?

You can pay by CashU Pre-paid card. There are 3 steps in the process:-

STEP1 - Buy CashU Card

You can buy using CashU pre-paid cards from many shops. To find your nearest CashU reseller, click the link below and then select Country and then the City. You will see a list of resellers and shops. You can contact them to buy CashU Pre-paid Cards.

https://www.cashu.com/site/findResellersInfo

The following CashU Pre-paid cards are available

CashU 500 ($10) card
CashU 1500 ($30) card
CashU 2500 ($50) card
CashU 5000 ($100) card
For $20 you can buy two CashU 500 cards.

The Reseller will charge a little extra for the cards and you can pay in your local cash currency (e.g. SAR or KWD etc).

STEP2 - Add CashU Funds to your CashU Account

After buying the Card, you can create a simple CashU ‘Payment Account’ by registering on the CashU website. Then Add Funds to it by entering the coupon code on the pre-paid card.

https://www.cashu.com/CLogin/registersForm

STEP3 - Buy Tpad Credit using your CashU Account & Password

Then, on the Tpad ‘Buy Credit’ page in Manage Accounts, select CashU, then the amount, and then enter your CashU account number and CashU password to make the payment to Tpad.
To do this login to Manage Account:-

https://secure.tpad.com/myaccount/user/login/

You will need your Tpad number and password .Then click Buy Credit and then click CashU button. Then select amount and on next page enter your CashU Account Number and password to pay.

Does Tpad Credit ever expire?

No. Tpad credit does not expire. So you can purchase a large amount and use it for several months.

How can I get the lowest rate of 3 cents per minute to Pakistan?

With Tpad, you get a lower rate to Pakistan if you purchase in larger amounts. The lowest rate of 3 cents per minute (11 Halala/minute) for landline calls is only when you purchase $100. For mobile calls, the lowest rate is 4.9 cents per minute. For purchases of lower amounts the rates are higher. Many customers purchase a large amount e.g. $30 to $100 and then use it for several months because Tpad Credit does not expire. This way they get a lower rate. The lowest rate is equivalent of ‘up to 320 minutes for $10’; but you have to purchase $100 of credit and use it over several months.

How is Tpad normally used?

Most people use Tpad service with a headset attached to a PC that has broadband/ADSL or via a Mobile Phone (e.g. Nokia) with SIP settings. They use it to make calls to normal phones and mobiles and need to buy credit to do this.

Can I have more than one Tpad Number?

You are limited to just 2 Tpad numbers per person.

How can I receive calls when I am not logged into Tpad?

You can forward your calls to any mobile or normal phone using the Call Forwarding option. You can set this within Manage Accounts menu.

I have forgotten my Password?

You can request for it to be resent to you at the entry screen to the Manage Account menu. Click ‘Forgot Password’ and enter your Tpad Number and original email address. Your password will be emailed to you.

How can I change my Password?

You can do this via the link at the bottom of the Account Information page within Mange Accounts menu

How do I type a full International number?

You enter 00 then country code e.g. 44 for UK and then the full number (without any zero) E.g. 00441282123456

What is the maximum credit I can purchase?

This is normally limited and shown on the purchase credit screen and may vary depending several factors. For many users maximum single purchase is $110 and limited to $140 in previous 30 days.

Am I being charged the correct rate?

Rates to special country will be as per the special country rates and may also depend on the amount of credit purchased. The rates for rest of the countries are as per the rates page. Calls are charged at per minute rates and there is a connection charge for each call. Thus if you make a call of 9 minutes 30 seconds at 6 cents per minute, it will be billed as a 10 minutes, and you will be charged 67 cents assuming a 7 cents connection charge.

I purchased credit but it is not showing in my account?

Send us an email via the ‘Contact Us’ form. Sometimes due to credit control reasons payment is taken but not added to account until it has been checked by our accounts staff. Normally it is added within one working day. Contact support@tpad.com with any receipts and details of transaction.

How are Tpad DID /Break-In numbers used?

These are used in two ways:-

Firstly a non Tpad user can ring the DID/ Break-IN number in their country, press option 1 and then enter the Tpad number they wish to call. The Tpad number they are calling must have purchased credit within last 30 days.
Secondly, a Tpad user with credit can make a call directly to another normal phone by dialling the DID/Break -IN number followed by option 2 and then their own Calling car PIN number and then the full International number they wish to call.