Tpad Support

Our aim is to provide a good quality service at very low costs. Our staff will be happy to help you if you have any problems at all. Before contacting us please have a look at the following information as this may provide all your answers.

Step 1

Look at the answers in General Q & A and Technical Q & A. 90 % of the answers to customer problems are here.

General Q & A - Credit Questions, Rates, DID Numbers, Passwords etc

Technical Q & A - Softphone, Audio, Setup, & Calling problems

Step 2

Read the setup guides for help in setting up your softphone, IP phones, mobiles and other devices. These are on the Softphone and Hardware Setup Guide pages. Click the guide you need:-

Ninja Download Guide
Firewall Guide
Sound Setup Guide
Call Quality Guide
Hardware Setup Guide for IP Phones
Hardware Setup Guide for ATA Adapters
Hardware Setup Guide for Mobile Phones

Step 3

Visit the Tpad Forum. There is much information here built up over many years.

Step 4

Use Live Support. When live support is on-line please use it.

Step 5

Email us using the Contact Us page. You need to provide us with the full details so that we can answer your questions properly.