In order to use Tpad, you need to create a Tpad Account and then verify it. If you already have a 7 digit Tpad Number and you have verified your email, then you can miss out STEP 1 & STEP 2
Miss out this step if you already have a Tpad Number. Your password is the same as the one you set-up during the signup process. If you have forgotten it, go to Manage Account menu and click ‘Forgot Password’ next to the password box. You can also change your password from within Manage Accounts.
If you do not have a Tpad Number, you need to go to Create Account and complete all your details. You will be sent an email with your Tpad Number and a verify link. There is a limit of 2 Tpad numbers per customer.
Miss out this step if you have already verified your email. Otherwise go to your original email from email@example.com and verify the link within that email. Contact Tpad support with your Tpad Number if you want the email verify link to be resent to you.
Option 1 - Softphone with PC/Headset
You can download the free softphone by going to the link below. Most people use the softphone with a PC & headset to make calls. After the softphone has downloaded, and is running, you can login to the phone using your Tpad Number and Password.
Option 2 - Mobile Phone e.g. Nokia
Alternatively you can use your Nokia E series or N Series Mobile phone (or any other mobile phone with SIP settings). Go here for details on how to set up your Nokia Mobile Phone.
The Nokia settings are shown in the pdf files and also at the bottom of the above page. For other devices such as IP Phones and ATA adaptors click the appropriate menu at the top of this Setup Guides page.
a.Test Call to our Service Centre
b.Free International Test Call
To Make A Normal Call - Dial the full International Number e.g. 0092307711XXX
You have been given a small amount of credit to make a short international call to test the Tpad Call Quality.
Let us know if you have any difficulty with the Test Calls. If Test calls are ok, you can then purchase credit. Please contact us if the test call does not work as there may be ways of changing your set-up.
Go to the Manage Account menu
You will need your Tpad Number shown above and your password to log into the Manage Account menu. Then you can click Buy Credit. Select Payment method (Credit Card, PayPal, Moneybookers, Google, Tpad Agent (SupaPay), CashU, UKash etc)
Tpad Credit does not expire
You get a better rate if you purchase a larger amount of credit. As Tpad credit does not expire, many customers buy $30 to $100 and use it over several months. That way they get lower prices.
No Credit Card? - Use CashU or SupaPay Agent
Click the link below for details on how you can use CashU cards to buy Tpad credit. This also shows you where to find CashU Resellers. Also included are other common questions and answers.
Tpad SupaPay Agent
In certain Middle East countries including Saudi Arabia and Kuwait, you can also pay via a Tpad SupaPay Agent. Such a menu option will appear if you are from Saudi Arabia or Kuwait. You can select your city and then you will be given an option to pay via a number of SupaPay agents in that city. Follow the instructions to select the agent and then arrange payment in cash in your local currency. The agent will then transfer credit to your Tpad account.
Thank you for using Tpad. If you have any problems please have a look at the Support Page or send us an email at firstname.lastname@example.org with full details including your Tpad Number, or use the Live Support Button on the website. Always quote your Tpad number when contacting us.